We stand behind our products and offer a 14 day return policy from the time you receive your merchandise. The merchandise must be returned in new/unused condition with all original packaging, tags etc…The total refund will be reduced by original shipping costs unless the item is defective. FINAL SALE, DIRECT SHIP, STRINGS, CABLES, MICROPHONES, HEADPHONES/EARPHONES, SOFTWARE OR CLEARANCE ITEMS ARE NOT ELIGBLE FOR RETURNS.